Firefighter Safe > Class Policy


A student may cancel enrollment in a course by giving written notice via email to the company at Unless the company has discontinued or cancelled the training, the student is financially obligated to the company according to the following:

Cancellations (Within 48 Hours):
Course registration fees are non refundable. However you have up to 48 hours following a purchase to cancel the course without penalty and receive a full refund after purchase onto your original form of payment i.e. if you pay by credit card refund is returned to same card. Website purchase refunds are processed via PayPal and PayPal refund policy timelines apply. Course cancellation and refund requests must be made in writing and emailed to
Late Arrival:
Unless otherwise noted, all classes begin as stated on the training schedule on the company website. Attendees who arrive at class more than 10 minutes late may lose their seat to take the class and a refund or credit will not be given. Making up program hours and content may occur during scheduled free time of the program, i.e. lunch break, at the sole discretion of the instructor and additional fees may be applicable.
Course Transfers:
Upon written request to we will gladly transfer registration fees to another course, or transfer to a different individual of your choice. Written Transfers request must be sent with at least 48 hours advance notice of the 1st day of class, after which no changes, class transfers, refunds or credits will be allowed. Transfers are limited to one transfer per original registration.
No Shows:
Attendees who do not show up for class, and do not notify us in writing timely will not receive a refund. If they wish to transfer to a different class, without following the transfer protocol above the attendee will need to pay the full amount of the class.
All courses are subject to cancellation due to low enrollment. Full refunds will be given to all students in the event this occurs. Every effort will be made to notify the student in a timely manner, as well as provide alternative dates for training. If you have any questions regarding our class policies, click the button to send us a message.